Official Channels and Security

Use only official PocketBank resources. Before opening a website, bot, or Telegram channel, verify the link address.

ResourcePurposeOfficial link
Official websiteCryptocurrency exchange, service rules, and all available exchange pairs.pocketbank.net
Telegram botUser support and access to the PocketBank Wallet Mini App.@PocketBankBot
Telegram channelPocketBank news, service updates, and important announcements.@PocketBankNet

Key security rules

  • Please note: scammers may create Telegram bots, channels, and personal accounts with similar names, logos, and usernames. They may replace one letter, add a number or underscore, or use a character that looks almost identical to the original. Do not trust an account solely because it has a familiar PocketBank logo or name. Before starting a conversation or opening the Mini App, always compare the username with the official details in the table above.
  • Never share your password, verification codes, two-factor authentication codes, backup codes, or codes received via Telegram, email, or SMS.
  • Never share your seed phrase, private key, wallet backup file, or access to the device where your cryptocurrency assets are stored.
  • Before sending funds, carefully verify the currency, blockchain network, wallet address, amount, bank details, and recipient’s name. Cryptocurrency transactions usually cannot be reversed once confirmed.
  • Do not follow links from private messages, comments, advertisements, or unofficial groups, even if the sender claims to be a PocketBank employee.
  • Do not install remote access software, share your screen, or give control of your phone or computer to third parties or individuals claiming to be support employees.

PocketBank never asks for sensitive information

Our employees will never ask you to provide your password, seed phrase, private key, or a code received via Telegram, email, or SMS. We also never ask you to transfer funds for “verification,” “activation,” “unblocking,” “identity verification,” or restoring access to your account.