Rules

Pocketbank is a cryptocurrency exchange that takes the safety and compliance of its customers very seriously. Pocketbank believes that protecting customer data and financial resources is of the utmost importance, and therefore takes all possible measures to ensure maximum safety.

One of the most important measures is compliance with the AML (Anti-Money Laundering) and KYC (Know Your Customer) policies. These policies help protect Pocketbank from possible use of the platform for financial crimes, such as money laundering, terrorism financing, fraud, or other illegal activities.

Pocketbank applies a risk-based AML model using blockchain analytics and Risk-Score assessment mechanisms to evaluate each transaction.

Using our cryptocurrency exchange service, you agree to the following rules and guarantees:

1. You guarantee that you are not a citizen and do not conduct transactions on behalf of citizens of countries that are on the Financial Action Task Force (FATF) black and gray lists, as well as the following countries: Afghanistan, American Samoa, U.S. Virgin Islands, Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, United States, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Iraq, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, Nicaragua, Trinidad and Tobago, Venezuela, and temporarily occupied territories of Ukraine.

2. You commit to comply with all applicable laws and regulations in your country related to cryptocurrency exchange.

3. Your funds used for cryptocurrency exchange must be legally acquired and must not originate from illegal activities.

4. You agree to adhere to our identity verification (KYC) and Source of Funds (SoF) procedures, including providing necessary documents and information when required.

5. All transactions are subject to mandatory AML monitoring using professional blockchain analytics services (such as Crystal Blockchain, Chainalysis, TRM Labs, Elliptic or equivalent AML analyzers). Each transaction is assigned a Risk-Score based on blockchain tracing and risk exposure analysis.

6. If the Risk-Score exceeds the internal threshold (including but not limited to 70% or higher risk exposure), the transaction may be automatically suspended for AML review and KYC/SoF verification procedures.

7. In case of suspicion of illegal or fraudulent activities, we reserve the right to suspend transactions for up to 90 calendar days while conducting compliance investigation and, where required, report such transactions to competent authorities.

8. You acknowledge that during AML verification, we may request the following documents: government-issued identification document, selfie with ID, proof of address, confirmation of Source of Funds (bank statement, exchange history, transaction history, contract or other supporting documents), written explanation of transaction origin, and video verification if required.

9. The standard compliance review period is 7-14 business days. Complex cases may require an extended review of up to 90 calendar days. Failure to provide the requested documents within 7 business days may result in a refusal of service. In such an event, any eligible refund will only be processed subject to the deduction of the applicable refund processing fee.

10. If funds are blocked due to AML procedures and a refund is requested, a refund processing fee of up to 5% of the blocked amount (not less than 50 USD and not exceeding 100 USD or equivalent) may apply, payable by the user. Network fees are deducted separately. Please note that the payment of this fee does not guarantee a return of funds; we will review the possibility of a refund on a case-by-case basis, provided it is legally and technically feasible. Under no circumstances will a refund be processed if the funds are identified as stolen or of criminal origin, regardless of whether the user completes KYC/SoF verification or agrees to pay the processing fee. For bona fide clients whose funds are successfully verified and cleared of illicit origin after the KYC/SoF procedure, only standard blockchain network fees will apply, without any additional AML penalty.

11. Payments from exchanges such as Garantex and Commex, as well as from the following services — Tornado Cash, Hydra, Blender.io, Capitalist, Stake, Lazarus Group, Genesis Market, BitPapa, ChipMixer, Shinbad.io, Rapira, HTX.com (formerly known as Huobi), CryptoCloud, xRocket.tg, Heleket.com, WebMoney, Arvix.pro (abcex.io), Prostocash, Cripta, CoinStart, Kassa.cc FreeKassa.ru — are strictly prohibited. Transactions connected to these platforms will be immediately blocked.

12. Pocketbank guarantees the monitoring and screening of both incoming and outgoing transactions. We use marked and compliance-controlled cryptocurrency addresses, licensed liquidity providers, and unique one-time deposit addresses for each order to ensure asset legitimacy and acceptable Risk-Score levels.

13. Users may undergo a preliminary AML check of their cryptocurrency via PocketBank AMLBOT prior to completing an exchange. The user may provide the results of such verification to the exchange operator for risk assessment or proceed with the transaction at their own risk.

14. We recommend you take additional security measures, such as using secure wallets, enabling two-factor authentication (2FA), and keeping your software up to date.

If you have any questions or doubts regarding the use of our service, please contact our customer support.

Pocketbank conducts strict checks on each transaction to ensure that funds used to buy or sell cryptocurrencies are not related to criminal activities. All transactions are verified and analyzed using advanced blockchain monitoring technologies, allowing Pocketbank to promptly detect and prevent possible financial crimes.

In case of a violation of our AML and anti-fraud policy, we reserve the right to temporarily freeze your transaction for a period of up to 90 calendar days for the purpose of conducting necessary compliance checks and investigations.

Pocketbank ensures secure collection, processing, and storage of personal data in accordance with applicable data protection regulations. Personal data obtained during AML/KYC procedures is encrypted, securely stored, and retained only for the legally required period (up to 5 years unless otherwise required by law). We do not sell or distribute personal data to third parties except where required by law.

Here you will find detailed information on how Pocketbank works to protect its customers, ensure clean cryptocurrency circulation, and prevent financial crimes.